House of Immigration is committed to high quality legal advice and client care.
If you are unhappy about any aspect of the service you have received or about the bill, please contact the person working on your case in the first instance. We will do our best to resolve the issue at this stage, however should you still be unsatisfied, you can contact our supervising solicitor Mrs Symah Pasha on 0208 427 7524 or by post to our office at 5 The Bridge, Harrow, Middlesex, HA3 5AB.
We have a procedure in place detailing how we handle complaints, which is available upon request.
We will aim to consider your response and respond within eight weeks.
If you are dissatisfied with our handling of your complaint you can bring the complaint to the Legal Ombudsman who will review it independently. You may contact the Legal Ombudsman directly. Contact details are below:
Phone: 0300 555 0333
Postal Address: Legal Ombudsman, PO Box 6806, Wolverhampton, WV1 9WJ.
Normally, you will need to bring a complaint to the Legal Ombudsman within six months of receiving a final written response from us about your complaint or within six years of the act or omission about which you are complaining occurring (or if outside of this period, within three years of when you should reasonably have been aware of it).
House of Immigration Solicitors are also regulated by the Solicitors Regulation Authority (SRA). We aim to act fairly, independently and with integrity, however should you have any complaints regarding our behaviour, your concerns may be raised with the SRA directly. The SRA can be contacted at www.sra.org.uk.
House of Immigration
trading name for House of Immigration L Lawyers LLP
Regulated by the SRA - No 630919, LLP Registration No OC412625